The Future of Insurance: Digital Sales & Claims Trends Revealed by Professionals

With COVID-19 continuing to rage, and emerging insurtech challengers like Lemonade and Amazon making a foray into the industry, the ante is up for insurers to meet the digital needs of today’s customers. But just how close are they to meeting these expectations?

Insurance professionals share the state of their current sales and claims, and how to future-proof them for digital customer experiences.

In this free survey report, insurance professionals reveal:

  • How they're approaching major changes like insurtech challengers and climate change facing the industry in the next few years
  • Digital adoption and completion rates for new policy sales and claims by existing and prospective customers
  • The biggest source of friction holding up insurance sales today and how much digitization can impact their CX and operational costs